Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Found Articles
×
  • Welcome to the iPhotography Course Support Desk 

    Below you'll find instructions for accessing the main areas of our support desk.

    For the most efficient service please open up a support ticket by using the Create a Ticket button below. If you are experiencing difficulties with
    redeeming your voucher code then please ensure that you include your voucher code when you open up your support ticket.

    Support

    Looking for something?

    Many common questions and issues
    are already answered inside our knowledgebase. See if you can find
    what you're looking for.

    Need to ask a question?

    Got a question or need some help?  
    Simply submit a ticket and one of our support representatives will be in touch
    shortly to help you.

    Do you have an existing ticket?

    You can see the status, check for updates, and read all of your existing tickets.

    ? View Knowledgebase ⊕ Open a Support Ticket ✉ Check Existing Ticket

     

    Support Info
    Office Hours:
    Monday-Friday, 9am - 5pm GMT

    www.iPhotographyCourse.com
    support@iphotographycourse.com

    Head Office Address:

    iPhotographyCourse.com
    Barn Studios
    Farndon, Chester
    Cheshire, CH3 6PT
    United Kingdom

    USA & Canada Office:

    Digital Sea Ltd
    14350 60th St North
    Suite: 26595
    Clearwater
    FL. 33760
    USA


     


     


     


     


     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    IPhotography Course Contact Form

    Add Attachment
    Most Asked Questions
    Help I can't login!

    We have recently changed the URL of our course website which coincides with a change in website design and branding, all of which has had a slight adverse effect on some students accessing their account and taking the module tests. This is to ensure that the speed of the website is at its best, offering your the quickest learning service possible.

    Please, could you edit any bookmark links on your web browser for the iPhotographyCourse to the following address? It will stop the same thing happening in the future. Plus emptying your web browsers cache and cookies would be a good idea too.

    The new URL to access the course is below;

    https://learn.iphotographycourse.com/

    You can still use your normal email address and password details to log on.

    If you log in now, you'll be able to carry on accessing the course as normal.


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a certain period of time?

    You might be surprised to know that many online course providers do this, but you’ll be very pleased to know that you get full, unrestricted life-time access to the iPhotography Course, along with a vast range of tools, resources and support.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    Can You Tell Me More About the Qualification I Will Gain?

    Taking the iPhotography Course course gives you an IAO accredited qualification. 

    As a UK Registered Training Provider and an Accredited Training Organisation, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    IAO is one of the leading international quality assurance agencies established for the purpose of recognising the quality and achievements of educational institutions. IAO strives for enhancing the standards of education across the globe by granting accreditation to traditional, non- traditional & vocational education providers and elementary/ primary & secondary schools. To date, IAO has accredited more than 400 educational institutions and universities across the world.

    Educational institutions that aim to impart quality education not only require a proper infrastructure, competent management and top instructional facilities in place but also proper marketing strategies to build and maintain the reputation of the institution.

    The IAO Accreditation is very similar in nature to the ISO standardisation in businesses.

    To students, IAO Accreditation provides:

    • An assurance that the educational program, policies and procedures of an accredited institution have been found to be satisfactory
    • Facilitation in acceptance of credits and degrees among other accredited academic institutions. IAO's accredited degrees are accepted by almost all universities of the world.
    • Acceptance of a degree by the corporate sector and private organisations

    You can find out more details about this qualification by visiting http://www.iao.org.


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://iphotographycourse.com/groupon.  Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the iPhotography Course does not have an expiry date.  This means that you can enroll and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity! 

    Don't lose out - redeem your voucher today!


    Do I Need Any Specific Camera or Photography Equipment?

    No. We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course.  A regular 'Point & Shoot' or Bridge camera is sufficient to get started because our course places most emphasis on how to take amazing photographs and understand the manual functions of most cameras.

    However, please keep in mind that if you’re serious then owning a DSLR will really help you to maximise the training provided in the course. While it is certainly very possible to follow along with more basic equipment, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.

     




    Do I Have To Buy Photoshop To Take This Course?

    You do not need to purchase Photoshop or other image editing software.

    The ability to edit your images is an important part of photography nowadays and no photography course would be complete without covering this vital area.  During Units 17 & 18 of the iPhotography Course you will receive extensive training from our Photoshop expert on how to edit your images like a professional. This training is delivered to you step-by-step through a series of 20 online video tutorials.  

    The principles detailed in the photo editing units can be followed along using free software such as Gimp or Pixlr.com.  These programs have many of the key features of Photoshop and are more than sufficient for this part of the course.

    You can also download a FREE trial of Photoshop for the purpose of following along to our video tutorials.


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter.  A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Help I can't login!

    We have recently changed the URL of our course website which coincides with a change in website design and branding, all of which has had a slight adverse effect on some students accessing their account and taking the module tests. This is to ensure that the speed of the website is at its best, offering your the quickest learning service possible.

    Please, could you edit any bookmark links on your web browser for the iPhotographyCourse to the following address? It will stop the same thing happening in the future. Plus emptying your web browsers cache and cookies would be a good idea too.

    The new URL to access the course is below;

    https://learn.iphotographycourse.com/

    You can still use your normal email address and password details to log on.

    If you log in now, you'll be able to carry on accessing the course as normal.


    How Long Do I Get Access to the Course For?

    Have you ever taken an online course only to discover that the moment you have completed the course, your access to the content is removed or, that you are locked-out after a certain period of time?

    You might be surprised to know that many online course providers do this, but you’ll be very pleased to know that you get full, unrestricted life-time access to the iPhotography Course, along with a vast range of tools, resources and support.

    You’ll always be able to refresh yourself on the course content whenever you like. Best of all, we are continually adding more resources, tools and new features to the course, so this is actually an investment that grows in value the longer you are enrolled!


    Can You Tell Me More About the Qualification I Will Gain?

    Taking the iPhotography Course course gives you an IAO accredited qualification. 

    As a UK Registered Training Provider and an Accredited Training Organisation, you have the assurance that our company and staff have undergone rigorous quality assurance inspections and have met stringent guidelines and background checks to ensure that our company and the training we deliver meet the highest standards.

    IAO is one of the leading international quality assurance agencies established for the purpose of recognising the quality and achievements of educational institutions. IAO strives for enhancing the standards of education across the globe by granting accreditation to traditional, non- traditional & vocational education providers and elementary/ primary & secondary schools. To date, IAO has accredited more than 400 educational institutions and universities across the world.

    Educational institutions that aim to impart quality education not only require a proper infrastructure, competent management and top instructional facilities in place but also proper marketing strategies to build and maintain the reputation of the institution.

    The IAO Accreditation is very similar in nature to the ISO standardisation in businesses.

    To students, IAO Accreditation provides:

    • An assurance that the educational program, policies and procedures of an accredited institution have been found to be satisfactory
    • Facilitation in acceptance of credits and degrees among other accredited academic institutions. IAO's accredited degrees are accepted by almost all universities of the world.
    • Acceptance of a degree by the corporate sector and private organisations

    You can find out more details about this qualification by visiting http://www.iao.org.


    I've Bought a Groupon Voucher, When Do I Need to Use it By?

    Please register your voucher code as soon as possible by going to: http://iphotographycourse.com/groupon.  Remember, all Groupon vouchers have specific expiry dates but your enrolment onto the iPhotography Course does not have an expiry date.  This means that you can enroll and register your voucher today but start the course next week, next month or next year!

    Nothing is more disappointing to us than to have to inform people that their Groupon voucher has expired and they missed out on a great opportunity! 

    Don't lose out - redeem your voucher today!


    Do I Need Any Specific Camera or Photography Equipment?

    No. We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course.  A regular 'Point & Shoot' or Bridge camera is sufficient to get started because our course places most emphasis on how to take amazing photographs and understand the manual functions of most cameras.

    However, please keep in mind that if you’re serious then owning a DSLR will really help you to maximise the training provided in the course. While it is certainly very possible to follow along with more basic equipment, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.

     




    Do I Have To Buy Photoshop To Take This Course?

    You do not need to purchase Photoshop or other image editing software.

    The ability to edit your images is an important part of photography nowadays and no photography course would be complete without covering this vital area.  During Units 17 & 18 of the iPhotography Course you will receive extensive training from our Photoshop expert on how to edit your images like a professional. This training is delivered to you step-by-step through a series of 20 online video tutorials.  

    The principles detailed in the photo editing units can be followed along using free software such as Gimp or Pixlr.com.  These programs have many of the key features of Photoshop and are more than sufficient for this part of the course.

    You can also download a FREE trial of Photoshop for the purpose of following along to our video tutorials.


    My Voucher Code is Not Being Accepted

    Please double-check the code that you are trying to enter.  A very common issue with voucher codes is with people trying to enter the letter 'i' (as in India) instead of the number '1' (one) and the letter 'O' (as in Orange) instead of the number '0' (zero) and vice versa.

    The simplest solution is to Copy & Paste the code from the voucher to the coupon field at our site.

    If you are still unable to use your voucher at our website, then please open a support ticket and include the actual code that you are trying to enter at our site so that we can investigate further.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Help I can't login!FAQ View10T
    How Long Do I Get Access to the Course For?FAQ View2426T
    Can You Tell Me More About the Qualification I Will Gain?FAQ (Multiple Categories)View2193T
    I've Bought a Groupon Voucher, When Do I Need to Use it By?FAQ View2165T
    Do I Need Any Specific Camera or Photography Equipment?FAQ View1543T
    My Voucher Code is Not Being AcceptedFAQ View1447T
    Can I Chat and Network With Other Students Taking the Course?FAQ View1027T
    What are the Specific Modules that I will Study?FAQ View947T
    Do I Have to Attend Any ClassesFAQ View935T
    Do I Need Any Computer Skills to Take Your Course?FAQ View686T
    Can You Tell Me More About the Qualification I Will Gain?Sales (Multiple Categories)View2193T
    Do I Have To Buy Photoshop To Take This Course?Sales View1495T
    Help! My Voucher Has Expired!Sales View1046T
    What Computer / Operating System Do I Need To Have to Study the Course?Sales View810T
    Is Your Course Kept Up-To-Date?Sales View672T
    Can I Buy This Course as a Gift?Sales View631T
    Do I Need Any Prior Experience To Take This Course?Sales View591T
×

Link directly to this article:


Link directly to the contents of this article only:

×

T Are you sure you want to delete this article?

  ×

Edit Category


Category Name:

×